AI Support QA Analyst — Remote

Prolific Academic Ltd; United States; Remote; USD 25,000 - 41,000; Full time

Benefits offered by this job

PayPal account

Job summary

Prolific seeks Customer Support Representatives to help train and evaluate AI models using real service expertise. Expect a brief skills test and paid tasks that may require one hour of uninterrupted work.

Researchers pay up to $30 per hour, with strong emphasis on accuracy, tone, and problem solving. Eligibility includes high-volume support experience and excellent written English skills.

Qualifications

• Years of experience in a high-volume customer support, technical support, or client success role.
• Exceptional written English skills with ability to adapt tone, empathy, and clarity for different customer personas.
• Proven ability to de-escalate complex situations and provide step-by-step troubleshooting for technical or billing issues.

Responsibilities

• Evaluate AI-generated support replies for accuracy, brand voice, and usefulness.
• Simulate customer interactions with realistic tickets and dialogues to test AI handling.
• Refine knowledge bases by auditing AI-generated FAQ articles and macros for clarity and correctness.
• Annotate model responses for sentiment to ensure empathetic, professional tone.
• Compare AI outputs against QA rubrics to maintain professional service standards.

Skills

Professional Experience

Communication Excellence

Problem-Solving Skills

Efficiency

Attention to Detail

Language Proficiency

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Job description

Prolific seeks Customer Support Representatives to help train and evaluate AI models using real service expertise. Expect a brief skills test and paid tasks that may require one hour of uninterrupted work.

Researchers pay up to $30 per hour, with strong emphasis on accuracy, tone, and problem solving. Eligibility includes high-volume support experience and excellent written English skills.