AI-Powered Customer Success Manager

Salesforce, Inc.; Denver (CO); Hybrid; USD 123,000 - 227,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value customers using the Signature Success Plan achieve significant ROI from our platform. You will act as a trusted advisor, alignment with customer priorities, and manage both business and technical stakeholders.

The role focuses on State, Local Government, and Education sectors and is an Individual Contributor position. Office-flexible with a minimum of three in-office days weekly to collaborate and drive outcomes.

Qualifications

• 3+ years of relevant Customer Success or SaaS experience.
• Strong consulting skills and ability to influence C-level discussions.
• Excellent communication and ability to translate technical concepts into business terms.
• Experience coordinating across business and technical stakeholders.
• Office-flexible role with in-office minimum 3 days per week.

Responsibilities

• Serve as the single point of accountability for Signature deliverables and renewals.
• Coordinate all Signature deliverables and oversee the lifecycle experience.
• Drive adoption of Sales and Service Cloud features with teams and leadership.
• Track usage metrics and ensure value delivery through the Signature offer.
• Lead quarterly reviews and partner with teammates to resolve complex issues.

Skills

Customer Success

SaaS

Stakeholder management

Executive communication

Tools

Salesforce Service Cloud

Einstein AI for Service

Job description

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value customers using the Signature Success Plan achieve significant ROI from our platform. You will act as a trusted advisor, alignment with customer priorities, and manage both business and technical stakeholders.

The role focuses on State, Local Government, and Education sectors and is an Individual Contributor position. Office-flexible with a minimum of three in-office days weekly to collaborate and drive outcomes.