AI-Driven Customer Success Manager – Hybrid

Salesforce; New York (NY); Hybrid; USD 147,000 - 203,000; Full time

Benefits offered by this job

Office-flexible

Job summary

Salesforce is seeking a Customer Success Manager to ensure high-value customers achieve ROI with the Signature plan. This IC role partners with business and technical stakeholders, driving adoption and value realization across the customer lifecycle.

The role emphasizes strategic advisory, platform health, and proactive risk management, with in-office collaboration required at least three days per week in a flexible, office-friendly arrangement.

Qualifications

• 5+ years in Customer Success or SaaS, with Salesforce focus.
• Strong consulting skills, ability to drive business value and handle objections.
• Excellent communication translating technical concepts to business terms.
• Office-flexible role with minimum in-office days.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables, experience, renewal and expansion.
• Coordinate all deliverables and oversee the Signature lifecycle.
• Drive adoption of Sales and Service Cloud features across teams.
• Track usage metrics and develop executive-level relationships.
• Partner with teammates to solve complex problems and plan success strategies.

Skills

Salesforce Service Cloud

Service Cloud features

Certifications

AI/Automation familiarity

Mentorship experience

Education

Service Cloud Consultant certification

Salesforce Admin + Service Cloud Consultant certification

Data Cloud certification

Tools

Omni-Channel

Service Cloud Voice

Digital Engagement

Field Service Lightning

Job description

Salesforce is seeking a Customer Success Manager to ensure high-value customers achieve ROI with the Signature plan. This IC role partners with business and technical stakeholders, driving adoption and value realization across the customer lifecycle.

The role emphasizes strategic advisory, platform health, and proactive risk management, with in-office collaboration required at least three days per week in a flexible, office-friendly arrangement.