Strategic Customer Success Manager, AI Platform

Salesforce, Inc.; San Francisco (CA); Hybrid; USD 147,000 - 248,000; Full time

Benefits offered by this job

Office-flexible

Job summary

Salesforce, Inc. in San Francisco, CA is seeking a Customer Success Manager to ensure high-value customers with the Signature Success Plan achieve strong ROI from our platform.

You will act as a trusted advisor, align business and technical goals, and manage engagements with state, local government, and education customers. You will drive adoption of Sales and Service Cloud features, track usage metrics, coordinate deliverables, and partner with Sales, Engineering, and Product Management to

Qualifications

• 3+ years of experience in Customer Success or SaaS.
• Strong consulting skills and ability to drive business value.
• Excellent communication and stakeholder management abilities.
• Deep Salesforce Service Cloud knowledge and adoption experience.

Responsibilities

• Drive adoption of Sales and Service Cloud features with customer teams.
• Track usage metrics and manage executive-level relationships.
• Coordinate deliverables and ensure renewal and expansion.
• Lead quarterly reviews and align platform features with customer priorities.

Skills

Customer Success

Consulting

Communication

Stakeholder management

Salesforce Service Cloud

Tools

Salesforce Service Cloud

Omni-Channel

Digital Engagement

Job description

Salesforce, Inc. in San Francisco, CA is seeking a Customer Success Manager to ensure high-value customers with the Signature Success Plan achieve strong ROI from our platform.

You will act as a trusted advisor, align business and technical goals, and manage engagements with state, local government, and education customers. You will drive adoption of Sales and Service Cloud features, track usage metrics, coordinate deliverables, and partner with Sales, Engineering, and Product Management to