AI-Driven Customer Success Manager

Salesforce, Inc.; Arizona; Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value customers achieve ROI on the Signature Success Plan. This IC role partners with business and IT leaders, aligning priorities, projects, and outcomes.

The position emphasizes AI-enabled health, governance, and executive engagement while supporting SLED-focused customers. Office-flexible work arrangement is available with a minimum in-office requirement of three days per week.

Qualifications

• 5+ years of experience in Customer Success, SaaS or related fields.
• Strong consulting skills and ability to influence C-level conversations.
• Ability to manage stakeholders across business and IT.

Responsibilities

• Serve as the single point of accountability for Signature deliverables and renewals.
• Coordinate all Signature deliverables and lifecycle experiences.
• Drive adoption of Sales and Service Cloud features with cross-functional teams.
• Track usage metrics and ensure data quality and platform adoption.
• Lead quarterly reviews and provide strategic success plans when needed.

Skills

Customer Success

Consulting

Stakeholder management

Communication

SaaS

Tools

Salesforce Service Cloud

Omni-Channel

Einstein AI

Job description

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value customers achieve ROI on the Signature Success Plan. This IC role partners with business and IT leaders, aligning priorities, projects, and outcomes.

The position emphasizes AI-enabled health, governance, and executive engagement while supporting SLED-focused customers. Office-flexible work arrangement is available with a minimum in-office requirement of three days per week.