AI Platform Success Coordinator - Remote-friendly

Zachary Piper Solutions; Raleigh (NC); Hybrid; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Holidays

Job summary

Piper Companies is seeking an AI Platform Customer Success Coordinator to manage onboarding and ongoing engagement for a leading AI software client in Raleigh, NC. The role is onsite in Raleigh but open to remote candidates within the Central and Eastern Time Zones.

You will coordinate onboarding, support training, and drive adoption across customer accounts while collaborating with implementation, support, and sales teams to ensure successful outcomes.

Qualifications

• 2+ years in customer success, account coordination, or onboarding.
• Ability to manage multiple engagements simultaneously.
• Familiar with cloud and on-premises environments.
• Strong interpersonal and presentation skills.

Responsibilities

• Coordinate onboarding activities for new customers.
• Conduct outreach calls to assist with setup, training, and adoption.
• Answer questions about cloud deployments, data connectivity, and networking basics.
• Monitor customer satisfaction and address concerns.
• Collaborate with implementation, support, and sales teams.
• Maintain accurate customer documentation and timelines.

Skills

Customer Success

Account Coordination

Customer Support

Onboarding

Job description

Piper Companies is seeking an AI Platform Customer Success Coordinator to manage onboarding and ongoing engagement for a leading AI software client in Raleigh, NC. The role is onsite in Raleigh but open to remote candidates within the Central and Eastern Time Zones.

You will coordinate onboarding, support training, and drive adoption across customer accounts while collaborating with implementation, support, and sales teams to ensure successful outcomes.