AI Platform Onboarding & Success Specialist

Piper Companies

Raleigh (NC)

Hybrid

USD 28,000 - 48,000

Full time

2 days ago

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Benefits offered by this job

Medical

Dental

Vision

401(k)

PTO

Sick Leave

Holidays

Job summary

Piper Companies is seeking a results-driven Customer Success Specialist for a growing AI technology company in Raleigh, NC. This onsite role also supports remote work for candidates in central or eastern time zones.

You will manage onboarding, adoption, and integration of our AI platform, coordinate with internal teams, and maintain detailed CRM records to ensure customer success and retention. The ideal candidate has 2+ years in customer success or related roles, strong communication skills,

Qualifications

2+ years in customer success or related role.
Strong communication and relationship-building.
Technical understanding of cloud vs on-prem environments, IP addresses, and domains.
Experience conducting client-facing calls and virtual presentations.
Proficiency with Microsoft Office and CRM software.

Responsibilities

Conduct outbound calls and virtual meetings with new and existing clients to support onboarding and platform adoption.
Guide customers through AI platform implementations and assist with integration-related questions.
Provide exceptional customer support through phone, email, and video conferencing channels.
Educate clients on basic networking and technology concepts including cloud environments, domain names, and IP addresses.
Partner with internal technical teams to resolve customer issues and ensure successful outcomes.
Maintain detailed customer records and activities within CRM platforms.