AI Platform Customer Success Specialist — Remote or Onsite

Zachary Piper Solutions; Raleigh (NC); Hybrid; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

PTO

Sick Leave

Holidays

Job summary

Piper Companies is seeking a Customer Success Specialist to support onboarding, adoption, and integration of an AI-powered platform in Raleigh, NC. This onsite role may also be remote for candidates in central or eastern time zones, with strong focus on customer outcomes.

The role emphasizes outbound outreach, platform guidance, multi-channel support, and collaboration with technical teams to ensure successful deployments.

Qualifications

• 2+ years in customer success, support, account management, or related client-facing role.
• Strong communication skills with a passion for building customer relationships.
• Technical aptitude and understanding of cloud vs. on-premises environments, IP addresses, and domain names.
• Experience conducting customer-facing calls and virtual presentations.
• Proficiency with Microsoft Office applications and CRM software.

Responsibilities

• Conduct outbound calls and virtual meetings with new and existing clients to support onboarding and platform adoption.
• Guide customers through AI platform implementations and assist with integration-related questions.
• Provide exceptional customer support through phone, email, and video conferencing channels.
• Educate clients on basic networking and technology concepts including cloud environments, domain names, and IP addresses.
• Partner with internal technical teams to resolve customer issues and ensure successful outcomes.
• Maintain detailed customer records and activities within CRM platforms.

Skills

Communication skills

Customer relationship building

Technical aptitude

CRM software

Microsoft Office

Presentation skills

Tools

CRM software

Job description

Piper Companies is seeking a Customer Success Specialist to support onboarding, adoption, and integration of an AI-powered platform in Raleigh, NC. This onsite role may also be remote for candidates in central or eastern time zones, with strong focus on customer outcomes.

The role emphasizes outbound outreach, platform guidance, multi-channel support, and collaboration with technical teams to ensure successful deployments.