AI Platform Customer Success Specialist

ZP Group

Raleigh (NC)

Hybrid

USD 28,000 - 48,000

Full time

7 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

PTO

Holidays

Job summary

Piper Companies is seeking a Technical Customer Success Representative to support customers through onboarding, adoption, and ongoing success with a cutting-edge AI platform. The role is onsite in Raleigh, NC but open to remote candidates located within the Central or Eastern Time Zones.

The role requires strong communication, technical aptitude, and experience in customer success or technical support. You will partner with engineering and product teams to ensure customer value and successful

Qualifications

Bachelor's degree preferred.
2+ years in customer success or technical support.
Comfortable with high-volume customer communication.
Understanding cloud vs on-prem environments.
Knowledge of networking concepts, domain names, and IP addressing.
Strong problem-solving skills and technical aptitude.

Responsibilities

Make outbound calls and conduct virtual meetings during onboarding.
Provide consultative support during AI platform integrations and deployments.
Assist customers with basic technical concepts including IP addresses, domain names, and cloud infrastructure.
Identify customer challenges and coordinate resolutions with technical teams.
Deliver training and best practice guidance to maximize customer value.
Track customer interactions, implementation milestones, and support activities.