AI Platform Customer Success Coordinator - Remote ETZ

Piper Companies; Raleigh (NC); Hybrid; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

PTO

Sick Leave

Holidays

Job summary

Piper Companies is seeking an AI Platform Customer Success Coordinator in Raleigh, NC to build strong customer relationships and support platform implementation onsite with remote options for Central and Eastern Time Zones. This role emphasizes onboarding and customer engagement throughout the deployment lifecycle.

The position requires hands-on experience in customer success or onboarding and the ability to manage multiple engagements while collaborating with implementation, support, and sales

Qualifications

• 2+ years of customer success, account coordination, customer support, or onboarding experience.

Responsibilities

• Coordinate onboarding activities for new customers implementing an AI platform.
• Conduct customer outreach calls to assist with setup, training, and adoption.
• Answer customer questions relating to cloud deployments, data connectivity, and networking fundamentals.
• Monitor customer satisfaction and address concerns proactively.
• Work cross-functionally with implementation, support, and sales teams.
• Maintain accurate customer documentation and implementation timelines.

Skills

Customer success

Onboarding

Account coordination

Customer support

Networking concepts

IP addresses

Domain names

Job description

Piper Companies is seeking an AI Platform Customer Success Coordinator in Raleigh, NC to build strong customer relationships and support platform implementation onsite with remote options for Central and Eastern Time Zones. This role emphasizes onboarding and customer engagement throughout the deployment lifecycle.

The position requires hands-on experience in customer success or onboarding and the ability to manage multiple engagements while collaborating with implementation, support, and sales