AI-First Partner Success Engineer

Deepgram

San Francisco (CA)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

Deepgram is seeking a Partner Success Engineer to serve as the technical advisor and strategic owner for a portfolio of strategic partners in the United States. You will drive onboarding, adoption, technical enablement, expansion, and advocacy, while translating partner needs into actionable product requirements and shaping the partner lifecycle end‑to‑end.

You\'ll run live demos and workshops, troubleshoot integrations, and collaborate with sales and engineering to unlock multi‑product

Qualifications

Significant experience in technical, customer‑facing roles - TAM, sales/solutions engineering, partner or enterprise CS with a strong technical focus, implementation, or support - at API‑driven, developer‑first, or AI companies.
A track record that blends partner or customer ownership with technical depth: solution design, hands‑on troubleshooting, and commercial growth.
Hands‑on experience running demos, POCs, or technical workshops with enterprise partners or customers - leading them, not just attending.
Demonstrated success identifying and landing expansion in complex enterprise or partner accounts.
Fluency discussing APIs, integrations, and developer workflows, and troubleshooting L1‑style issues (no coding required, but genuinely conversant - not hand‑waving).
A strong understanding of partner ecosystems and channel business models - resale, referral, integrations, co‑marketing, co‑selling - and multi‑party commercial dynamics.
Experience engaging both technical stakeholders (developers, architects) and executive buyers (CIO, CTO, VP Engineering).
Exceptional communication, influence, and relationship‑building - concise and structured, across technical and business audiences.
Something you've built - a tool, agent, script, or workflow - that permanently eliminated recurring work. In your application, tell us what it was, what it replaced, and what's still doing today.
An AI‑native operating model: specific workflows that structurally depend on AI, and a clear account of how you'd rebuild them if those tools disappeared tomorrow.

Responsibilities

Serve as the technical advisor and strategic owner for a portfolio of strategic partners, engaging everyone from developers to CIOs and CTOs.
Own the full partner lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
Drive joint adoption through live demos, workshops, architecture guidance, troubleshooting, and best‑practice recommendations - making Deepgram successful inside the partner's environment.
Run discovery continuously: surface partner problems, understand their business impact, and translate them into actionable requirements for product and engineering.
Identify and scope expansion (cross‑sell, upsell, multi‑product, co‑sell) in partnership with Sales, and lead executive business reviews and joint planning sessions.
Act as the voice of the partner internally - influencing roadmap, GTM strategy, and the tools we build to support partners.
Track adoption, usage, health, and expansion to drive outcomes; travel to partner sites as needed.
Operate AI‑first by default, and build tools, agents, and workflows that eliminate recurring work for you and the broader team. Your impact is measured by the leverage you create, not just the partners you serve.