AI-First Customer Success Engineer

deepgram; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Deepgram's Customer Success team is seeking a hands-on Customer Success Engineer to partner with enterprise clients, from developers to CTOs, ensuring adoption of Deepgram's API-driven voice AI solutions.

You will own the portfolio, run demos, architect guidance, and drive expansion, while shaping product strategy with internal teams. The role demands deep technical fluency, customer focus, and a bias for AI-native operating models.

Qualifications

• Significant experience in technical, customer-facing roles in API-driven or AI companies.
• Proven ability to blend customer ownership with technical depth and commercial growth.
• Hands-on experience running demos, POCs, or technical workshops with enterprise customers.
• Ability to discuss APIs, integrations, and developer workflows with technical stakeholders.
• Experience engaging both technical and executive buyers.

Responsibilities

• Serve as the technical advisor and strategic owner for a portfolio of enterprise accounts, partnering with developers to CIOs and CTOs.
• Own the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
• Drive adoption through live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations.
• Run discovery continuously to surface problems and translate them into actionable requirements for product and engineering.
• Identify and scope expansion with Sales and lead executive business reviews and joint planning sessions.
• Act as the voice of the customer internally, influencing roadmap and GTM strategy.
• Track adoption, usage, health, and expansion to drive outcomes; travel to customer sites as needed.
• Operate AI-first by default and build tools/flows that eliminate recurring work for the CS team.

Skills

Expert technical consulting

Strategic account management

AI-native operating model

APIs

Tools

APIs

Job description

Deepgram's Customer Success team is seeking a hands-on Customer Success Engineer to partner with enterprise clients, from developers to CTOs, ensuring adoption of Deepgram's API-driven voice AI solutions.

You will own the portfolio, run demos, architect guidance, and drive expansion, while shaping product strategy with internal teams. The role demands deep technical fluency, customer focus, and a bias for AI-native operating models.