AI-First Enterprise Success Engineer

Deepgram; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Deepgram is seeking a Customer Success Engineer to drive adoption for a portfolio of enterprise accounts at the intersection of customers, product, and growth. We don’t just manage accounts; we make Deepgram succeed inside customers’ environments by combining deep technical expertise with commercial instinct and an AI-native approach.

A Customer Success Engineer is a hands-on partner who drives adoption, solves hard technical problems, uncovers expansion, and owns a portfolio of strategic

Qualifications

• Strong expertise in technical consulting and API-driven discussions.
• Experience managing strategic, enterprise accounts.
• Proven ability to build AI-native workflows.

Responsibilities

• Serve as the technical advisor and strategic owner for enterprise accounts.
• Own the full customer lifecycle: onboarding, adoption, enablement, expansion, advocacy.
• Drive adoption through live demos, workshops, architecture guidance, troubleshooting, and best-practice recommendations.

Skills

Expert technical consulting

Strategic account management

AI-native operating model

Job description

Deepgram is seeking a Customer Success Engineer to drive adoption for a portfolio of enterprise accounts at the intersection of customers, product, and growth. We don’t just manage accounts; we make Deepgram succeed inside customers’ environments by combining deep technical expertise with commercial instinct and an AI-native approach.

A Customer Success Engineer is a hands-on partner who drives adoption, solves hard technical problems, uncovers expansion, and owns a portfolio of strategic