AI-First Partner Solutions Architect

ServiceNow; Virginia; Hybrid; USD 119,000 - 184,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow seeks a senior pre-sales solution consultant to drive partner growth across the GEO. You will lead strategic planning, advise on AI-enabled offerings, and influence partner-sourced opportunities, aligning them with high-value industry workflows.

The role requires extensive pre-sales experience, ServiceNow platform proficiency, and collaboration with product teams. Travel may be required; base compensation reflects regional pay and benefits.

Qualifications

• 7+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence.
• Travel, as necessary.

Responsibilities

• Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market in-region.
• Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation in-region.
• Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.
• Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.
• Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
• Lead and support technical discovery sessions, executive briefings, and solution demonstrations that accelerate partner-led deal velocity.
• Provide technical escalation support for critical partner-led opportunities.
• Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
• Orchestrate partner engagement with Partner Solution Engineers and Practice-aligned PTAs to accelerate solution development.
• Ensure partner offerings progress from concept through validation to scalable commercialization.
• Design and execute partner-led proofs of concept and co-demonstrations.
• Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value.
• Support executive-level conversations with clear value narratives and outcome-based storytelling.
• Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.

Skills

Pre-sales experience

ServiceNow platform

Cloud software

Cross-functional collaboration

Territory management

Travel readiness

Tools

ServiceNow platform

Job description

ServiceNow seeks a senior pre-sales solution consultant to drive partner growth across the GEO. You will lead strategic planning, advise on AI-enabled offerings, and influence partner-sourced opportunities, aligning them with high-value industry workflows.

The role requires extensive pre-sales experience, ServiceNow platform proficiency, and collaboration with product teams. Travel may be required; base compensation reflects regional pay and benefits.