AI-First Partner Solutions Architect

ServiceNow; Northern (KY); On-site; USD 119,000 - 184,000; Full time

Benefits offered by this job

Health plans

401(k) Match

ESPP

Matching donations

Flexible time away

Family leave

Job summary

ServiceNow seeks a Senior Pre-sales Solution Consultant to serve as the primary strategic interface for a regional Managed partner, driving growth through pre-sales excellence and AI-first technology adoption. You will align solution strategy with industry workflows and partner needs, translating platform capabilities into differentiated, scalable offerings.

The role requires strong collaboration with Product, Marketing, and Partners, and will involve managing pipeline influence, customer

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 7+ years of pre-sales solution consultingor sales engineeringexperience
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners,and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence

Responsibilities

• Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market in-region.
• Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings.
• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation in-region.
• Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes.
• Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level.
• Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services.
• Lead and support technical discovery sessions, executive briefings, and solution demonstrations that accelerate partner-led deal velocity.
• Provide technical escalation support for critical partner-led opportunities.
• Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases.
• Orchestrate partner engagement with Partner Solution Engineers and Practice-aligned PTAs to accelerate solution development.
• Ensure partner offerings progress from concept through validation to scalable commercialization.
• Design and execute partner-led proofs of concept and co-demonstrations.
• Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value.
• Support executive-level conversations with clear value narratives and outcome-based storytelling.
• Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints.

Skills

AI integration

Pre-sales experience

Sales engineering

ServiceNow platform

Collaboration with product/partners

Territory management

Tools

ServiceNow platform

Cloud software

Job description

ServiceNow seeks a Senior Pre-sales Solution Consultant to serve as the primary strategic interface for a regional Managed partner, driving growth through pre-sales excellence and AI-first technology adoption. You will align solution strategy with industry workflows and partner needs, translating platform capabilities into differentiated, scalable offerings.

The role requires strong collaboration with Product, Marketing, and Partners, and will involve managing pipeline influence, customer