AI-First Partner Solutions Architect

ServiceNow; Vienna (VA); Hybrid; USD 119,000 - 184,000; Full time

Benefits offered by this job

Health plans

401(k) Plan

Equity

ESPP

Flexible time away

Family leave programs

Job summary

ServiceNow is the AI control tower for business reinvention. Our AI platform unites AI, data, and workflows to help 85% of the Fortune 500 work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. Join us to put AI to work for people.

We seek a regional partner-focused leader who drives growth through pre-sales excellence, business development, and solution strategy, aligning AI-enabled offerings with major-area priorities.

Qualifications

• Experience integrating AI into work processes and workflows.
• 7+ years of pre-sales solution consulting or sales engineering experience.
• Proficiency with the ServiceNow platform or cloud software solutions.
• Experience collaborating with product management, product marketing, partners, and professional services.
• Territory management skills including pipeline building and coordinating with Sales.
• Willingness to travel as necessary.

Responsibilities

• Lead joint business planning to align partner investments and go-to-market priorities regionally.
• Advise partners on practice growth and AI-enabled offerings.
• Influence partner-sourced and partner-influenced pipeline through offer-led strategy.
• Drive solution strategy aligning offerings to high-value industry workflows.
• Translate platform and AI capabilities into differentiated, scalable solutions.
• Maintain workflow fluency across CRM, IT, Security, and Business Services.
• Lead and support technical discovery sessions, executive briefings, and solution demos.
• Provide technical escalation support for critical partner-led opportunities.
• Champion AI-first solution design with automated workflows and agent-based use cases.
• Coordinate with Partner Solution Engineers and PTAs to accelerate development.
• Ensure offerings progress from concept to scalable commercialization.
• Design and execute partner-led proofs of concept and co-demonstrations.
• Connect solution strategy to measurable outcomes like efficiency, growth, ROI.
• Support executive-level conversations with clear value narratives.
• Coordinate across internal teams to deliver a unified partner experience.

Skills

AI integration

Pre-sales experience

ServiceNow / cloud

Cross-functional collaboration

Territory management

Travel readiness

Job description

ServiceNow is the AI control tower for business reinvention. Our AI platform unites AI, data, and workflows to help 85% of the Fortune 500 work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. Join us to put AI to work for people.

We seek a regional partner-focused leader who drives growth through pre-sales excellence, business development, and solution strategy, aligning AI-enabled offerings with major-area priorities.