AI-Driven SaaS Commercial Account Executive

Zendesk, Inc.; Austin (TX); Hybrid; USD 191,000 - 287,000; Full time

Benefits offered by this job

Hybrid work model

Global offices

Job summary

Zendesk, Inc. is seeking a Commercial Account Executive to accelerate growth in the US SaaS market. You will develop AI‑driven sales strategies, build executive relationships, and close complex, high‑value deals across commercial accounts.

You’ll leverage customer data, adoption histories, and cross‑sell opportunities while collaborating with product and AI teams to deliver measurable business value. Previous SaaS sales success and VP/C‑suite experience are highly valued.

Qualifications

• BA/BS degree or equivalent relevant experience.
• 3+ years in B2B SaaS sales with a track record of exceeding targets.
• Proven ability to navigate and close complex value‑centric deals.
• Experience engaging VP/C-suite clients and cross‑functional teams.

Responsibilities

• Drive revenue by acquiring new commercial customers and expanding existing ones.
• Leverage AI insights and data to identify cross‑sell and upsell opportunities.
• Lead complex sales cycles with executive sponsorship and stakeholders.
• Collaborate with Solutions Engineers and AI specialists to design solutions.
• Maintain robust pipeline and accurate forecasts to exceed quotas.

Skills

B2B sales

SaaS sales

Executive engagements

Strategic account growth

Education

BA/BS degree

Tools

Salesforce

Outreach

Clari

Job description

Zendesk, Inc. is seeking a Commercial Account Executive to accelerate growth in the US SaaS market. You will develop AI‑driven sales strategies, build executive relationships, and close complex, high‑value deals across commercial accounts.

You’ll leverage customer data, adoption histories, and cross‑sell opportunities while collaborating with product and AI teams to deliver measurable business value. Previous SaaS sales success and VP/C‑suite experience are highly valued.