Enterprise AI Sales Director

Zendesk, Inc.; Vermont; Hybrid; USD 140,000 - 210,000; Full time

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries. You will build trusted relationships with executive buyers and guide complex opportunities from discovery to close.

You will connect customer goals to Zendesk’s AI-powered service solutions, lead cross-functional collaboration, and own pursuit strategy while ensuring accurate CRM records and strong forecasts. This role combines strategic selling with technical insight.

Qualifications

• Typically 12+ years of related experience in complex B2B SaaS sales.
• A track record of owning new-business opportunities and delivering measurable commercial outcomes.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly.
• Equivalent practical experience is welcome; no specific degree is required.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting and territory planning.
• Lead complex sales from discovery through close.
• Translate customer goals into Zendesk platform value with measurable outcomes.
• Coordinate with cross-functional teams including solution engineers and product specialists.
• Maintain accurate CRM records and forecasts, surface risks early.
• Deliver handoffs to post-sale teams with clear customer success criteria.

Skills

New business

Consultative discovery

Executive engagement

Forecasting

Cross-functional collaboration

Clear communication

Education

No degree required

Job description

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises across industries. You will build trusted relationships with executive buyers and guide complex opportunities from discovery to close.

You will connect customer goals to Zendesk’s AI-powered service solutions, lead cross-functional collaboration, and own pursuit strategy while ensuring accurate CRM records and strong forecasts. This role combines strategic selling with technical insight.