AI-Powered SaaS Account Executive

Zendesk, Inc.; Washington; Hybrid; USD 191,000 - 287,000; Full time

Benefits offered by this job

Hybrid work model

Global offices

Job summary

Zendesk, Inc. is seeking a Commercial Account Executive to drive top-line revenue by acquiring new commercial customers and expanding existing relationships in the SaaS space.

The role emphasizes AI-powered insights, data-driven prospecting, and cross-functional collaboration with Solutions Engineers and AI Specialists to deliver innovative solutions. You’ll manage complex sales cycles, articulate the business value of Zendesk AI offerings, and build trusted executive sponsorship while working

Qualifications

• BA/BS degree or equivalent required.
• 3+ years of success in B2B SaaS sales or solution engineering, with a track record of exceeding targets.
• Experience closing complex, value-centric sales cycles including executive engagements.
• Strong communication, negotiation, and deal-closing skills, with remote collaboration.”
• Proficiency using AI, analytics, and digital sales tools (Salesforce, Outreach, Clari) to drive performance.

Responsibilities

• Acquire new commercial customers and develop AI-driven account-expansion strategies.
• Leverage AI insights and adoption history to prospect, retain, and identify cross-sell opportunities.
• Build and maintain relationships across organizational levels, including VP and C-suite.
• Lead complex sales cycles with executive sponsorship and cross-functional collaboration.
• Develop data-backed ROI and value cases to influence procurement decisions.
• Maintain a robust sales pipeline with accurate forecasts and quarterly/annual targets.

Skills

B2B sales

Executive engagements

CRM tools

AI in sales

SaaS sales

Data-driven

Education

BA/BS degree or equivalent

Tools

Salesforce

Outreach

Clari

Job description

Zendesk, Inc. is seeking a Commercial Account Executive to drive top-line revenue by acquiring new commercial customers and expanding existing relationships in the SaaS space.

The role emphasizes AI-powered insights, data-driven prospecting, and cross-functional collaboration with Solutions Engineers and AI Specialists to deliver innovative solutions. You’ll manage complex sales cycles, articulate the business value of Zendesk AI offerings, and build trusted executive sponsorship while working