AI-Driven Enterprise Account Leader

Zendesk, Inc.; North Dakota; Hybrid; USD 150,000 - 190,000; Full time

Job summary

Zendesk, Inc. is seeking aStrategic Account Director to win new business with large enterprises, linking executive priorities to Zendesk’s service and AI solutions.

You’ll lead complex opportunities from discovery through close, coordinating cross-functional teams and maintaining CRM records for accurate forecasts. This role advances AI-enabled customer experiences across industries, with a hands-on handoff to post-sale teams.

Qualifications

• 12+ years of related experience in complex B2B SaaS sales.
• Track record of owning new-business opportunities and delivering measurable commercial outcomes.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly, and to involve specialists when deeper technical expertise is needed.
• Equivalent practical experience welcome; no specific degree is required.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to Zendesk platform and AI solutions, with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions to support a smooth handoff and share market insights with internal teams.

Skills

New-business selling

Executive engagement

Forecasting accuracy

Cross-functional collaboration

AI literacy discussions

Job description

Zendesk, Inc. is seeking aStrategic Account Director to win new business with large enterprises, linking executive priorities to Zendesk’s service and AI solutions.

You’ll lead complex opportunities from discovery through close, coordinating cross-functional teams and maintaining CRM records for accurate forecasts. This role advances AI-enabled customer experiences across industries, with a hands-on handoff to post-sale teams.