Remote Enterprise AI CX Account Executive

Zendesk, Inc.; Maryland; Hybrid; USD 283,000 - 425,000; Full time

Job summary

Zendesk, Inc. is seeking an Enterprise Account Executive to drive net-new business for AI-driven CX solutions. You will prospect, qualify and lead executive discussions, translating business needs into Zendesk platform value while coordinating with product, security and finance stakeholders.

Role emphasizes disciplined territory planning, ROI-based selling and deal governance with a strong emphasis on strategic, multi-threaded engagement across business units and buying committees.

Qualifications

• Experience in complex B2B SaaS new-business selling with results.
• Ability to map customer value and build ROI narratives.
• Proven track record of executive engagement and deal ownership.

Responsibilities

• Create and manage a pipeline to meet quota through outbound and inbound activities.
• Lead discovery, qualification, value mapping and negotiation through close.
• Coordinate with cross‑functional teams to win net-new business.
• Maintain CRM data, forecast accuracy and early risk visibility.

Skills

New-business selling

Value-based discovery

Executive engagement

Complex deal judgment

CRM discipline

Tools

CRM software

Forecasting

Job description

Zendesk, Inc. is seeking an Enterprise Account Executive to drive net-new business for AI-driven CX solutions. You will prospect, qualify and lead executive discussions, translating business needs into Zendesk platform value while coordinating with product, security and finance stakeholders.

Role emphasizes disciplined territory planning, ROI-based selling and deal governance with a strong emphasis on strategic, multi-threaded engagement across business units and buying committees.