Enterprise AI & SaaS Strategy Director

Zendesk, Inc.; Indiana; Hybrid; USD 140,000 - 180,000; Full time

Job summary

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises and connect executive priorities to Zendesk’s AI-powered service solutions. You will guide complex opportunities from discovery to close and build trusted relationships across buyers.

You’ll grow the enterprise base, coordinate with Solution Engineers and cross-functional teams, and ensure a smooth handoff to post-sale groups while keeping CRM records accurate and forecasts healthy.

Qualifications

• Typically 12+ years of related experience in complex B2B SaaS sales.
• Record of owning new-business opportunities and delivering measurable commercial outcomes.
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly with stakeholders.

Responsibilities

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, partner relationships, and territory planning.
• Lead complex sales from discovery and qualification through business case, proposal, negotiation, and close.
• Connect customer goals and service challenges to a Zendesk platform and AI solution, with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within approved guidelines.
• Bring together Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders to advance opportunities.
• Maintain accurate CRM records and forecasts, surface risks early, and keep buyers aligned on next steps.
• Document customer goals, commitments, and success conditions for a smooth handoff and market insights sharing.

Job description

Zendesk, Inc. is seeking a Strategic Account Director to win new business with large enterprises and connect executive priorities to Zendesk’s AI-powered service solutions. You will guide complex opportunities from discovery to close and build trusted relationships across buyers.

You’ll grow the enterprise base, coordinate with Solution Engineers and cross-functional teams, and ensure a smooth handoff to post-sale groups while keeping CRM records accurate and forecasts healthy.