AI-Driven Customer Success Lead

Salesforce, Inc.; Texas; On-site; USD 90,000 - 140,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value Signature Plan customers achieve significant ROI with our platform. The role acts as a trusted advisor, managing technical and business concerns, and aligning them with customer priorities and projects.

This is an Individual Contributor position focused on driving adoption, value realization, and ongoing customer success across lifecycle stages.

Qualifications

• Experience as a Customer Success Manager or similar role.
• Strong ability to manage executive-level stakeholders.
• Proven track record delivering value and adoption of platform features.

Responsibilities

• Serve as the single point of customer accountability for delivery of Signature deliverables and renewal.
• Coordinate all deliverables across the Signature lifecycle.
• Apply correct processes to address customer needs and ensure value delivery.
• Align with Business and Technical Stakeholders to meet Signature goals.
• Prioritize urgent work and organize tasks to avoid missing steps.

Skills

AI literacy

Prompt engineering

AI engagement monitoring

Collaborative learning

Learning & development

Quarterly reviews

Incident management

Tools

Journey Builder

Commerce Promotions

Job description

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value Signature Plan customers achieve significant ROI with our platform. The role acts as a trusted advisor, managing technical and business concerns, and aligning them with customer priorities and projects.

This is an Individual Contributor position focused on driving adoption, value realization, and ongoing customer success across lifecycle stages.