Strategic AI-Driven Customer Success Manager

Salesforce, Inc.; New York (NY); On-site; CAD 90,000 - 130,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value customers achieve a significant return on their investment with the Signature Success Plan. You will act as a trusted advisor, aligning business value with technical goals and guiding customers through adoption and renewal.

Ideal candidates have 3+ years in Customer Success or SaaS with experience in Sales Cloud and Service Cloud, plus strong consulting, communication, and stakeholder management skills.

Qualifications

• 3+ years of relevant industry expertise in Customer Success.
• Strong consulting and communication skills with ability to translate technical concepts into business terms.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables, overall experience, renewal and expansion.

Skills

Consulting skills

Communication

C-level influence

Tools

Sales Cloud

Service Cloud

Job description

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value customers achieve a significant return on their investment with the Signature Success Plan. You will act as a trusted advisor, aligning business value with technical goals and guiding customers through adoption and renewal.

Ideal candidates have 3+ years in Customer Success or SaaS with experience in Sales Cloud and Service Cloud, plus strong consulting, communication, and stakeholder management skills.