Strategic Customer Success Manager — AI Adoption Leader

Salesforce, Inc.; Florida; On-site; USD 123,000 - 186,000; Full time

Benefits offered by this job

Office-flexible

In-office 3 days/week minimum

Job summary

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value Signature customers achieve a strong ROI from the platform.

This role acts as an extension of the customer's team and advisor, coordinating deliverables and guiding both business and technical stakeholders through value realization. The position emphasizes adoption of Sales/Service Cloud features, strategic advisory, and proactive risk management, with a flexible office presence.

Qualifications

• 5+ years in Customer Success or SaaS.
• Strong consulting skills and ability to drive business value.
• Excellent communication and ability to translate technical concepts into business terms.
• Note: role is office-flexible with a minimum in-office presence of three days per week.

Responsibilities

• Serve as the single point of customer accountability for delivery of all Signature deliverables, experience, renewals and expansion.
• Coordinate all deliverables the customer is entitled to across the Signature lifecycle.
• Apply processes to address customer needs and ensure value delivery from the Signature offer.
• Build relationships with Business and Technical Stakeholders, aligning business value and technical goals.
• Prioritize tasks, organize work to avoid missing steps, and plan effectively.
• Lead enablement sessions on opportunity and case management, forecasting, and omni-channel routing.
• Share best practices for sales and service process optimization and data quality.

Skills

Salesforce Service Cloud

Executive stakeholder mgmt

Customer success

AI literacy

Tools

Journey Builder

Commerce Promotions

Data Cloud

Job description

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value Signature customers achieve a strong ROI from the platform.

This role acts as an extension of the customer's team and advisor, coordinating deliverables and guiding both business and technical stakeholders through value realization. The position emphasizes adoption of Sales/Service Cloud features, strategic advisory, and proactive risk management, with a flexible office presence.