AI-Driven Customer Success Manager

Salesforce, Inc.; Indianapolis (IN); On-site; USD 90,000 - 150,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager to drive value for Signature Success Plan customers in Indianapolis.

The role acts as the trusted advisor, aligning business goals with platform capabilities, managing both business and technical stakeholders, and guiding opportunities to renewal and expansion. As an individual contributor, you will lead adoption of Sales and Service Cloud features, monitor usage metrics, and deliver quarterly reviews.

Responsibilities

• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle
• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.
• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.
• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.
• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.
• Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing
• Share best practices for sales and service process optimization, data quality, and customer experience

Job description

Salesforce, Inc. is seeking a Customer Success Manager to drive value for Signature Success Plan customers in Indianapolis.

The role acts as the trusted advisor, aligning business goals with platform capabilities, managing both business and technical stakeholders, and guiding opportunities to renewal and expansion. As an individual contributor, you will lead adoption of Sales and Service Cloud features, monitor usage metrics, and deliver quarterly reviews.