Strategic AI-Driven Customer Success Manager

Salesforce, Inc.; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value Signature Success Plan customers achieve strong ROI with our platform. You will act as an extension of the customer's team, offering guidance and aligning initiatives with business priorities.

You will drive adoption, manage executive relationships, and coordinate delivery of Signature deliverables across business and technical stakeholders, ensuring renewal and expansion opportunities in a dynamic AI-enabled environment.

Qualifications

• Experience delivering customer success for enterprise software.
• Ability to coordinate cross-functional teams and manage escalations.
• Strong communication and advisory skills with executive stakeholders.

Responsibilities

• Serve as the single point of accountability for Signature deliverables and renewals.
• Coordinate all Signature lifecycle deliverables and overall customer experience.
• Align business value with technical goals across stakeholders.
• Conduct enablement sessions on opportunity management and forecasting.
• Share best practices for process optimization and data quality.
• Manage incidents to protect revenue and ensure platform stability.

Skills

AI literacy

Prompt engineering

Stakeholder management

Relationship building

Training & enablement

Job description

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value Signature Success Plan customers achieve strong ROI with our platform. You will act as an extension of the customer's team, offering guidance and aligning initiatives with business priorities.

You will drive adoption, manage executive relationships, and coordinate delivery of Signature deliverables across business and technical stakeholders, ensuring renewal and expansion opportunities in a dynamic AI-enabled environment.