AI-Driven Customer Success Manager

Salesforce; Chicago (IL); On-site; USD 90,000 - 140,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager in Chicago to ensure high-value customers achieve measurable ROI with our platform. You will act as a trusted advisor, coordinating deliverables, and guiding adoption across the Signature offering.

This Individual Contributor role emphasizes strategic advisory, executive stakeholder management, and practical use of AI tools to monitor health, automate tasks, and drive ongoing value.

Qualifications

• Experience in customer success or account management preferred.
• Strong communication and relationship-building skills.
• Ability to translate business needs into technical outcomes.

Responsibilities

• Single point of accountability for all deliverables, experience, renewal and expansion.
• Coordinate deliverables across the Signature lifecycle.
• Apply processes to deliver value through the Signature offer.
• Align business value with technical goals among stakeholders.
• Prioritize work and plan tasks for timely delivery.
• Leverage internal resources and seek guidance from managers.
• Build executive relationships with customer IT and business leadership.
• Act as trusted advisor, understanding the customer business model.
• Drive innovation aligned with customer challenges and increase product engagement.
• Partner with experienced teammates to solve complex problems.
• AI literacy: use AI agents for summaries and data tasks.
• Prompt engineering basics to retrieve data and draft plans.
• AI monitoring: use sentiment analysis to flag concerns.
• Collaborative learning within the team.

Job description

Salesforce is seeking a Customer Success Manager in Chicago to ensure high-value customers achieve measurable ROI with our platform. You will act as a trusted advisor, coordinating deliverables, and guiding adoption across the Signature offering.

This Individual Contributor role emphasizes strategic advisory, executive stakeholder management, and practical use of AI tools to monitor health, automate tasks, and drive ongoing value.