AI CX GTM Strategist for Amazon Connect

Amazon Web Services (AWS); Boston (MA); On-site; USD 148,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Restricted stock units (RSUs)

401(k) matching

Paid time off

Job summary

Amazon Web Services, Inc. seeks a senior specialist to own end-to-end GTM for Amazon Connect Customer and AWS Applied AI Solutions.

You will build relationships with enterprise executives, steer AI-driven customer experience initiatives, and align cross-functional teams to drive adoption and growth. You will collaborate with sales, product, solution architecture, customer success, marketing, and partners to shape strategy and execution, influencing product roadmaps and market approaches for

Qualifications

• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
• 5+ years of customer-facing leadership experience with Business Application Technologies
• 5+ years of experience in infrastructure or cloud technology such as Compute, Edge, AI, Security, Hybrid, and Networking
• Experience developing strategies that influence leadership decisions at the organizational level

Responsibilities

• Build trusted relationships with C-suite executives and business leaders within strategic Amazon Connect customers, partners, and prospects
• Develop, execute, and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect Customer and AWS Applied AI Solutions
• Drive alignment across diverse stakeholders to orchestrate GTM and strategic pursuits
• Capture customer insight to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions
• Create scalable programs and best practices to unblock challenges and drive growth
• Serve as an Amazon Connect AI subject matter expert supporting broader internal teams
• Lead cross-functional initiatives that improve Amazon Connect’s GTM capabilities, operational excellence, and business rhythms

Job description

Amazon Web Services, Inc. seeks a senior specialist to own end-to-end GTM for Amazon Connect Customer and AWS Applied AI Solutions.

You will build relationships with enterprise executives, steer AI-driven customer experience initiatives, and align cross-functional teams to drive adoption and growth. You will collaborate with sales, product, solution architecture, customer success, marketing, and partners to shape strategy and execution, influencing product roadmaps and market approaches for