AI CX GTM Strategist - Executive Growth Leader

Amazon; Seattle (WA); On-site; USD 148,000 - 200,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Parental leave

Job summary

Amazon Web Services (AWS) seeks a Strategic Business Development Manager, AI Customer Experience to define and execute GTM and sales strategies that drive adoption of Amazon Connect within its most strategic customers. You will build programs, align cross-functional teams, and translate customer insights into actions that deliver transformational outcomes with AI in customer experience across channels.

You will lead cross-functional initiatives, engage with enterprise executives, and shape

Qualifications

• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience.
• 5+ years of customer-facing leadership with AI, CX, CRM or related tech.
• 5+ years of cloud infrastructure or AI-related experience in enterprise settings.
• Experience shaping strategy at the executive leadership level.

Responsibilities

• Build trusted relationships with C-suite executives and business leaders within strategic Amazon Connect customers and partners.
• Develop, execute, and own GTM and sales strategies focused on AI in customer experience to grow adoption.
• Align cross-functional teams to orchestrate GTM and strategic pursuits.
• Capture customer insights to influence product roadmaps for AWS AI Solutions.
• Create scalable programs and best practices to accelerate growth.
• Serve as an AI subject matter expert supporting broader teams.

Skills

Go-To-Market Strategy

Business Development

Sales Leadership

AI Customer Experience

Tools

AWS Connect

CRM Tools

Solution Architecture Concepts

Job description

Amazon Web Services (AWS) seeks a Strategic Business Development Manager, AI Customer Experience to define and execute GTM and sales strategies that drive adoption of Amazon Connect within its most strategic customers. You will build programs, align cross-functional teams, and translate customer insights into actions that deliver transformational outcomes with AI in customer experience across channels.

You will lead cross-functional initiatives, engage with enterprise executives, and shape