Strategic AI CX GTM Leader

Amazon; Seattle (WA); On-site; USD 148,000 - 200,000; Full time

Job summary

Amazon is seeking a Strategic Business Development Manager for AI Customer Experience within AWS Connect to define and execute GTM and sales strategies that transform customers’ use of Amazon Connect AI services. You will build programs, align stakeholders, and drive adoption across strategic customers to deliver measurable outcomes.

You will engage with C-suite executives and partner teams to orchestrate initiatives, translate insights into action, and help shape the product roadmap for AWS

Qualifications

• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience.
• 5+ years of customer-facing leadership experience with Business Application Technologies, including Customer Experience, AI, CRM, and related services.
• 5+ years of infrastructure or cloud technology experience (Compute, Edge, AI, Security, Hybrid, Networking).
• Experience influencing leadership decisions at the organizational level.

Responsibilities

• Build trusted relationships with C-suite executives and business leaders within strategic Amazon Connect customers and partners.
• Develop, execute, and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect Customer and AWS Applied AI Solutions.
• Drive alignment across diverse stakeholders to orchestrate GTM and strategic pursuits.
• Capture customer insight to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions.
• Create scalable programs and best practices to unblock challenges and drive growth.
• Serve as an Amazon Connect AI subject matter expert supporting broader internal teams.
• Lead cross-functional initiatives that improve Amazon Connect’s GTM capabilities, operational excellence, and business rhythms.

Skills

Go-To-Market

Business Development

Sales Leadership

Cloud/AWS

Customer Experience

Job description

Amazon is seeking a Strategic Business Development Manager for AI Customer Experience within AWS Connect to define and execute GTM and sales strategies that transform customers’ use of Amazon Connect AI services. You will build programs, align stakeholders, and drive adoption across strategic customers to deliver measurable outcomes.

You will engage with C-suite executives and partner teams to orchestrate initiatives, translate insights into action, and help shape the product roadmap for AWS