Strategic AI CX & GTM Leader

Amazon Web Services (AWS); Seattle (WA); On-site; USD 163,000 - 220,000; Full time

Benefits offered by this job

RSUs

Health insurance

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a Strategic Business Development Manager, AI Customer Experience to define and execute GTM and sales strategies that drive adoption and revenue of Amazon Connect within its most strategic customers.

You will build and own programs that accelerate customers' ability to deliver transformational outcomes with AI through Amazon Connect. You will collaborate across teams and work with enterprise executives to orchestrate cross-functional initiatives, shaping

Qualifications

• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience.
• 5+ years of customer-facing leadership experience with Business Application Technologies, including Customer Experience, Artificial Intelligence, CRM, and related services.
• 5+ years of experience in infrastructure or cloud technology such as Compute, Edge, AI, Security, Hybrid, and Networking.
• Experience developing strategies that influence leadership decisions at the organizational level.

Responsibilities

• Build trusted relationships with C-suite executives and business leaders within strategic AWS Connect customers, partners, and prospects.
• Develop, execute, and own GTM and sales strategies focused on AI in customer experience to grow adoption.
• Coordinate across product, solution architecture, sales, marketing, and field to align GTM programs.
• Capture customer insights to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions.
• Create scalable programs and best practices to unblock challenges and drive growth.
• Serve as Amazon Connect AI subject matter expert supporting broader internal teams.
• Lead cross-functional initiatives to improve GTM capabilities and operational rhythms.

Skills

Go-To-Market strategy

Customer-facing leadership

Cloud technology

Strategic planning

Job description

Amazon Web Services, Inc. is seeking a Strategic Business Development Manager, AI Customer Experience to define and execute GTM and sales strategies that drive adoption and revenue of Amazon Connect within its most strategic customers.

You will build and own programs that accelerate customers' ability to deliver transformational outcomes with AI through Amazon Connect. You will collaborate across teams and work with enterprise executives to orchestrate cross-functional initiatives, shaping