Strategic AI CX GTM Leader

Amazon Web Services (AWS); Denver (CO); On-site; USD 148,000 - 200,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services (AWS) seeks a Strategic Business Development Manager, AI Customer Experience within the ASP to define and execute GTM and sales strategies that drive adoption of Amazon Connect and AWS Applied AI Solutions among its most strategic customers. You will build cross-functional programs and engage C-suite executives to shape outcomes with AI.

You will work with sales, product, solution architecture, customer success, marketing and partners to translate insights into

Qualifications

• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience.
• 5+ years of customer-facing leadership experience with Business Application Technologies, including Customer Experience, Artificial Intelligence, CRM, Customer Data Applications, Contact Center-as-a-Service, EUC, Supply Chain, Encrypted Communications, and/or Communications Services.
• 5+ years of experience in infrastructure or cloud technology such as Compute, Edge, Artificial Intelligence, Security, Hybrid, and/or Networking.
• Experience developing strategies that influence leadership decisions at the organizational level.

Responsibilities

• Build trusted relationships with C-suite executives and business leaders within strategic AWS Connect Customer customers, partners, and prospective customers
• Develop, execute, and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect Customer and AWS Applied AI Solutions
• Drive alignment across diverse stakeholders including specialist sales, product, solution architecture, customer success, marketing, and the AWS field to orchestrate Connect GTM and strategic pursuits
• Capture customer insight to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions
• Create scalable programs and best practices to unblock challenges and drive growth
• Serve as an Amazon Connect AI subject matter expert supporting broader internal teams
• Lead cross-functional initiatives that improve Amazon Connect's GTM capabilities, operational excellence, and business rhythms

Skills

Go-To-Market

Business Development

Sales

Consulting

Customer-facing leadership

Job description

Amazon Web Services (AWS) seeks a Strategic Business Development Manager, AI Customer Experience within the ASP to define and execute GTM and sales strategies that drive adoption of Amazon Connect and AWS Applied AI Solutions among its most strategic customers. You will build cross-functional programs and engage C-suite executives to shape outcomes with AI.

You will work with sales, product, solution architecture, customer success, marketing and partners to translate insights into