Strategic AI CX GTM Leader

Amazon Web Services (AWS); Chicago (IL); On-site; USD 148,000 - 200,000; Full time

Job summary

AWS is seeking a Strategic Business Development Manager, AI Customer Experience, to define and execute GTM and sales strategies that drive adoption and revenue of Amazon Connect within strategic customers. You will build and own programs, using data and insights to guide cross-functional teams toward transformational outcomes with AI.

You will engage with enterprise executives, influence product roadmaps, and lead scalable initiatives that accelerate growth across AI-enabled customer experiences

Qualifications

• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience.
• 5+ years of customer-facing leadership experience with Business Application Technologies, including Customer Experience, Artificial Intelligence, CRM, Customer Data Applications, Contact Center-as-a-Service, EUC, Supply Chain, Encrypted Communications, and/or Communications Services
• 5+ years of experience in infrastructure or cloud technology such as Compute, Edge, Artificial Intelligence, Security, Hybrid, and/or Networking
• Experience developing strategies that influence leadership decisions at the organizational level

Responsibilities

• Build trusted relationships with C-suite executives and business leaders within strategic AWS Connect customers, partners, and prospects
• Develop, execute, and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect Customer and AWS Applied AI Solutions
• Drive alignment across diverse stakeholders including specialist sales, product, solution architecture, customer success, marketing, and the AWS field to orchestrate Connect GTM and strategic pursuits
• Capture customer insight to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions
• Create scalable programs and best practices to unblock challenges and drive growth
• Serve as an Amazon Connect AI subject matter expert supporting broader internal teams
• Lead cross-functional initiatives that improve Amazon Connect’s GTM capabilities, operational excellence, and business rhythms

Skills

Go-To-Market experience

Customer-facing leadership

Cloud technology experience

Strategic influence

Job description

AWS is seeking a Strategic Business Development Manager, AI Customer Experience, to define and execute GTM and sales strategies that drive adoption and revenue of Amazon Connect within strategic customers. You will build and own programs, using data and insights to guide cross-functional teams toward transformational outcomes with AI.

You will engage with enterprise executives, influence product roadmaps, and lead scalable initiatives that accelerate growth across AI-enabled customer experiences