Advanced Tech Repair & Diagnostics Specialist

Best Buy; Lakewood (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for your physical and mental-w

Job summary

Best Buy's Geek Squad Advanced Repair Technician (Agent) at your local store provides technology support, diagnosing and repairing devices, and delivering excellent customer experiences.

You will perform repairs by troubleshooting and following our procedures, assist customers in person and over the phone, and collaborate with teammates to document requests and repairs. A flexible schedule including holidays, nights and weekends is required.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnostics

Troubleshooting

Consumer Electronics

Communication

Job description

Best Buy's Geek Squad Advanced Repair Technician (Agent) at your local store provides technology support, diagnosing and repairing devices, and delivering excellent customer experiences.

You will perform repairs by troubleshooting and following our procedures, assist customers in person and over the phone, and collaborate with teammates to document requests and repairs. A flexible schedule including holidays, nights and weekends is required.