Advanced Device Repair Technician

Best Buy; Sporting Hill (PA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy’s Geek Squad Advanced Repair Technician (Agent) role is located at a local Best Buy store to provide technology support and repair customers’ devices. You’ll listen to needs, partner with other Agents, and troubleshoot to deliver great experiences.

You’ll perform repairs with established procedures, stay current on certifications, and collaborate to document requests and repairs while adapting to a flexible schedule including holidays, nights and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostics, make recommendations, repair devices, and help customers in-person and by phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain documentation of customer requests and repairs.
• Ensure all repair tasks are completed timely and escalate when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics

Troubleshooting

Repairing devices

Customer service

Consumer electronics

Job description

Best Buy’s Geek Squad Advanced Repair Technician (Agent) role is located at a local Best Buy store to provide technology support and repair customers’ devices. You’ll listen to needs, partner with other Agents, and troubleshoot to deliver great experiences.

You’ll perform repairs with established procedures, stay current on certifications, and collaborate to document requests and repairs while adapting to a flexible schedule including holidays, nights and weekends.