Advanced Tech Repair Specialist

Best Buy; Encinitas (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Best Buy's Geek Squad Advanced Repair Technician (Agent) is based at a local store, providing technology support and repairing customers' computers and other devices. You assess needs, listen to customers, and partner with other Agents to troubleshoot and follow our repair procedures.

You’ll diagnose and repair devices, document customer requests, and ensure repairs are completed promptly while maintaining up-to-date knowledge through ongoing training and certification.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Troubleshooting

Consumer electronics

Customer service

Job description

Best Buy's Geek Squad Advanced Repair Technician (Agent) is based at a local store, providing technology support and repairing customers' computers and other devices. You assess needs, listen to customers, and partner with other Agents to troubleshoot and follow our repair procedures.

You’ll diagnose and repair devices, document customer requests, and ensure repairs are completed promptly while maintaining up-to-date knowledge through ongoing training and certification.