Advanced Tech Repair Technician — Customer-Facing

Talentify; Lake Mohegan (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being benefits

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at a local Best Buy store, providing technology support and repairs for customers’ devices. You’ll diagnose, repair, and communicate with customers, while collaborating with other agents to maintain documentation and meet service expectations.

In this role you’ll stay current with knowledge and certifications through ongoing training, participating in a fast-paced environment that emphasizes excellent customer experience

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

6 months experience

Troubleshooting

Flexibility schedule

Consumer electronics knowledge

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at a local Best Buy store, providing technology support and repairs for customers’ devices. You’ll diagnose, repair, and communicate with customers, while collaborating with other agents to maintain documentation and meet service expectations.

In this role you’ll stay current with knowledge and certifications through ongoing training, participating in a fast-paced environment that emphasizes excellent customer experience