Advanced Tech Repair Specialist — Diagnostics & Help

Talentify; Plantation (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Physical and mental well-being support

Job summary

Best Buy, Plantation, FL, is seeking a Geek Squad Advanced Repair Technician to diagnose, repair and support customers' devices in-store. You will troubleshoot and perform repairs, while documenting requests and collaborating with other Agents to ensure customer satisfaction.

You’ll maintain knowledge and certifications through training and work in a fast-paced environment, including evenings and weekends. Competitive pay and employee discounts are provided.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics & troubleshooting

Electronics repair

Flexible schedule

Job description

Best Buy, Plantation, FL, is seeking a Geek Squad Advanced Repair Technician to diagnose, repair and support customers' devices in-store. You will troubleshoot and perform repairs, while documenting requests and collaborating with other Agents to ensure customer satisfaction.

You’ll maintain knowledge and certifications through training and work in a fast-paced environment, including evenings and weekends. Competitive pay and employee discounts are provided.