Tech Repair Specialist — Diagnostics & Customer Care

Talentify; Paramus (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Training programs

Career growth

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) located at a local store to provide technology support and repair customers' computers and devices. You will listen to customer needs and partner with Geek Squad Agents to deliver exceptional service, guiding repairs from diagnosis through completion.

You will diagnose, troubleshoot and repair devices following Best Buy procedures, while maintaining accurate documentation and staying current with training.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing tech

Troubleshooting

Consumer electronics

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) located at a local store to provide technology support and repair customers' computers and devices. You will listen to customer needs and partner with Geek Squad Agents to deliver exceptional service, guiding repairs from diagnosis through completion.

You will diagnose, troubleshoot and repair devices following Best Buy procedures, while maintaining accurate documentation and staying current with training.