In-Store Tech Repair Pro | Diagnostics & Customer Care

BrassRing, LLC; Los Angeles (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at a local Best Buy store, delivering technology support and repairing customers' computers and devices. You’ll troubleshoot, follow procedures, listen to customer needs, and partner with other Agents to ensure excellent service and outcomes.

Responsibilities include diagnosing, repairing, documenting requests, and maintaining knowledge through ongoing training, with a flexible schedule that may include holidays, nights,

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics

Troubleshooting

Repair devices

Consumer electronics

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at a local Best Buy store, delivering technology support and repairing customers' computers and devices. You’ll troubleshoot, follow procedures, listen to customer needs, and partner with other Agents to ensure excellent service and outcomes.

Responsibilities include diagnosing, repairing, documenting requests, and maintaining knowledge through ongoing training, with a flexible schedule that may include holidays, nights,