Advanced Tech Repair Technician (In-Store)

Best Buy; Geneva (IL); In loco; USD 40.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Descrizione del lavoro

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our local store to diagnose, repair and support customers' devices, with a focus on delivering exceptional service. You’ll work with other Agents to troubleshoot and follow procedures, helping customers get the most out of their tech.

Join a team that values ongoing training and certifications, and offers a flexible schedule including evenings and weekends to fit your life while providing competitive pay and benefits.

Competenze

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Mansioni

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Conoscenze

Diagnostics & repairs

Consumer electronics knowledge

Scheduling flexibility

Descrizione del lavoro

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our local store to diagnose, repair and support customers' devices, with a focus on delivering exceptional service. You’ll work with other Agents to troubleshoot and follow procedures, helping customers get the most out of their tech.

Join a team that values ongoing training and certifications, and offers a flexible schedule including evenings and weekends to fit your life while providing competitive pay and benefits.