In-Store Tech Repair Pro — Diagnostics & Support

Best Buy; Kohler (WI); In loco; USD 17.000 - 28.000; Part-time

Vantaggi offerti da questo lavoro

Competitive pay

Great employee discount

Financial savings and retirement

Physical and mental well-being support

Descrizione del lavoro

Best Buy’s Geek Squad Advanced Repair Technician (Agent) role is based at a local Best Buy store, delivering technology support and repairs for customers’ devices. You’ll listen to needs, troubleshoot, and follow procedures to restore devices and enhance customer satisfaction.

You’ll work with other Geek Squad Agents, maintain documentation, and continually build your knowledge through training to stay certified and capable in a fast-paced retail environment.

Competenze

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Mansioni

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Conoscenze

6 months experience diagnosing,Trouble

Consumer electronics familiarity

Flexible schedule ability

Prioritization & multi-tasking

Descrizione del lavoro

Best Buy’s Geek Squad Advanced Repair Technician (Agent) role is based at a local Best Buy store, delivering technology support and repairs for customers’ devices. You’ll listen to needs, troubleshoot, and follow procedures to restore devices and enhance customer satisfaction.

You’ll work with other Geek Squad Agents, maintain documentation, and continually build your knowledge through training to stay certified and capable in a fast-paced retail environment.