Advanced Medical Support Assistant: Scheduling & Care

U.S. Department of Veterans Affairs; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) to support patient care on inpatient units, clinics, and scheduling call centers.

The role encompasses coordinating appointments, updating patient information, and assisting clinical staff with administrative tasks to ensure smooth operations. Applicants may be referred while pending education/certifications, but hiring requires meeting all requirements.

Qualifications

• High school diploma or GED required.
• One year of creditable experience.
• English language proficiency.
• Citizenship requirements.
• Grandfathering provision may apply for current VA employees.

Responsibilities

• Schedule, cancel, or reschedule patient appointments and/or consults.
• Enter no-show information.
• Monitor appointment requests from multiple electronic sources.
• Participate in huddles with MSAs and clinic staff.
• Verify and update demographics and insurance information at check-in.
• Coordinate transfers to VA facilities or private hospitals.

Skills

Medical terminology

Customer service

Electronic health records

Scheduling appointments

Communication

Education

High school diploma or GED

Tools

Scheduling systems

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) to support patient care on inpatient units, clinics, and scheduling call centers.

The role encompasses coordinating appointments, updating patient information, and assisting clinical staff with administrative tasks to ensure smooth operations. Applicants may be referred while pending education/certifications, but hiring requires meeting all requirements.