Medical Scheduling & Patient Services Specialist

U.S. Department of Veterans Affairs; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs' Madison VA Hospital is seeking a Medical Support Assistant to support the Scheduling Support Section of the Chief of Staff Office.

You will coordinate patient appointments, verify provider orders, and ensure accurate patient demographics and insurance information in a busy inpatient/outpatient setting. This on-site role emphasizes strong scheduling skills, data entry accuracy, and professional communication with patients and staff.

Qualifications

• High school diploma or GED or equivalent required.
• Proficiency in English (spoken and written).
• Experience not required but helpful for interacting with patients and staff.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consults.
• Enter and verify orders and update patient demographics and insurance data.
• Coordinate information related to patient care and assist in patient support tasks.

Skills

Scheduling

Customer service

Communication

Medical terminology

Data entry

Interpersonal skills

Education

High school diploma or GED

Tools

Electronic health records systems

Job description

The U.S. Department of Veterans Affairs' Madison VA Hospital is seeking a Medical Support Assistant to support the Scheduling Support Section of the Chief of Staff Office.

You will coordinate patient appointments, verify provider orders, and ensure accurate patient demographics and insurance information in a busy inpatient/outpatient setting. This on-site role emphasizes strong scheduling skills, data entry accuracy, and professional communication with patients and staff.