Advanced Medical Support Assistant: Scheduling & Access

U.S. Department of Veterans Affairs; Shenandoah (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Federal benefits

Job summary

Veterans Health Administration seeks an Advanced Medical Support Assistant (AMSA) in Outpatient Services Scheduling to facilitate smooth patient access, scheduling, and processing in electronic health records. The role emphasizes frontline patient contact, data entry, and adherence to scheduling directives within VA systems.

Responsibilities include greeting patients, coordinating appointments, processing orders, and maintaining clinic grids while supporting clinic access contingency plans and

Qualifications

• High school education or equivalent required; verification through transcript or diploma.
• Knowledge of medical terminology and patient data handling.
• Ability to use data systems to process appointments and patient information.

Responsibilities

• Greet and check in patients; assist with mobile check-in.
• Schedule and coordinate patient appointments and clinic flow.
• Process provider orders and manage patient records in EMR.
• Answer phones and route calls; provide patient support and guidance.
• Prepare for clinic; monitor recall lists and ensure forms are completed.

Skills

Customer service

Scheduling

Medical terminology

Education

High school diploma or equivalent

Tools

Electronic medical records

Data entry software

Job description

Veterans Health Administration seeks an Advanced Medical Support Assistant (AMSA) in Outpatient Services Scheduling to facilitate smooth patient access, scheduling, and processing in electronic health records. The role emphasizes frontline patient contact, data entry, and adherence to scheduling directives within VA systems.

Responsibilities include greeting patients, coordinating appointments, processing orders, and maintaining clinic grids while supporting clinic access contingency plans and