Senior Medical Access & Scheduling Specialist

US-Department-of-Veterans-Affair; Charlottesville (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant to provide expert administrative patient support within an interdisciplinary care model in Charlottesville, VA.

The role emphasizes coordinating access to care across clinics and community resources, with potential refer/conditional hires as requirements are met. Applicants may be referred if qualifications are pending, and experience in scheduling, patient readiness, and documentation is valued.

Qualifications

• One year of creditable experience equivalent to the next lower grade.
• Scheduling, canceling, re-scheduling patient appointments and/or consults.
• Monitoring pre-appointment requirements to assure readiness for patient appointment/procedure including X-rays, Lab work, MRI safety screening requirements, etc.

Responsibilities

• Coordinate across interdisciplinary care delivery to ensure access to care.
• Manage appointment cycles and outside referrals and follow-ups.
• Assist with patient support and administrative functions within the clinic network.
• Communicate with internal and external customers to resolve issues.

Skills

Healthcare process knowledge

Interdisciplinary coordination

Communication skills

Customer service

Office administration

Education

High school diploma

Tools

EHR systems

Job description

U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant to provide expert administrative patient support within an interdisciplinary care model in Charlottesville, VA.

The role emphasizes coordinating access to care across clinics and community resources, with potential refer/conditional hires as requirements are met. Applicants may be referred if qualifications are pending, and experience in scheduling, patient readiness, and documentation is valued.