Advanced Medical Scheduling & Access Coordinator

US-Department-of-Veterans-Affair; Hampton (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

The US-Department-of-Veterans-Affair Hampton VAMC is seeking an Advanced Medical Support Assistant to support clinic operations, appointment management, and patient communications. This on-site role requires a foundation in clerical tasks, strong customer service, and the ability to coordinate across multiple systems and teams.

Qualified candidates have six months of clerical experience or one year of education above high school, with the potential to advance to GS-6.

Qualifications

• Six months of clerical or administrative experience
• One year above high school education, or equivalent combination
• Experience in scheduling and coordinating patient appointments

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consults.
• Enter and verify patient demographics and insurance information at check-in.
• Coordinate inter-facility transfers and monitor patient flow to ensure timely access to care.

Skills

Clerical experience

Customer service

Scheduling

English proficiency

Education

One year above high school

Job description

The US-Department-of-Veterans-Affair Hampton VAMC is seeking an Advanced Medical Support Assistant to support clinic operations, appointment management, and patient communications. This on-site role requires a foundation in clerical tasks, strong customer service, and the ability to coordinate across multiple systems and teams.

Qualified candidates have six months of clerical experience or one year of education above high school, with the potential to advance to GS-6.