Senior Medical Support & Scheduling Specialist

US-Department-of-Veterans-Affair

Houston (TX)

On-site

USD 42,000 - 62,000

Full time

3 days ago

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Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) to support patient care on inpatient units, outpatient clinics, and scheduling call centers. The role emphasizes scheduling, clerical duties, and coordination with clinical staff in a VA setting.

Applicants must meet basic requirements including U.S. citizenship, a high school diploma or GED, and English proficiency. The position is GS-06 with full performance responsibilities and opportunities for

Qualifications

Must be a United States citizen.
One year of creditable experience equivalent to the next lower grade.
High school diploma or GED required.
Proficiency in English (speaking and writing).
May qualify based on Grandfathering Provision for current VA employees in this occupation.

Responsibilities

Answer phones and greet patients, relaying messages to appropriate staff.
Schedule, cancel, and reschedule patient appointments and/or consults.
Enter, modify, and verify patient demographics and insurance information in electronic health records and scheduling systems.
Coordinate administrative functions related to transfers to VA facilities or private hospitals.
Participate in daily huddles with MSA and clinic staff to determine daily needs and ensure patient flow.