Advanced Medical Support Assistant (New Patient Coordinator)

U.S. Department of Veterans Affairs

Hampton (VA)

Remote

USD 55,000 - 71,000

Full time

6 days ago

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Job summary

The Department of Veterans Affairs' Hampton VA Medical Center seeks an Advanced Medical Support Assistant (New Patient Coordinator) to manage primary care access and coordinate new patient scheduling.

You will work with VA Online Scheduling, NEAR, and community care resources to book initial visits, enter referrals, and maintain accurate data in CPRS, VISTA, and ISS, supporting timely patient care and team collaboration.

Responsibilities

Schedule New Patient Appointments, including newly separated Veterans, with 60-minute slots.
Receive and process requests from Clinical Contact Center, NEAR report, Community Care, etc.
Enter community care consults and schedule, cancel, and reschedule patient appointments.
Support Primary Care's access by maintaining standard performance goals.
Orient incoming AMSAs and ensure coverage for new patient scheduling.
Collaborate with PCMM Coordinators to coordinate with PACT teams for patient access.
Follow up on team huddles and ensure continuity of care with the medical team.
Perform clerical tasks and use MS Word for documents; use MS Excel for tracking.
Use ISS, VISTA/VSE, Cerner, CPRS for administrative needs.

Tools

ISS

VISTA/VSE Gui

Cerner

CPRS

MS Word

MS Excel

Job description

Advanced Medical Support Assistant (New Patient Coordinator)

Department: Department of Veterans Affairs

The incumbent serves as an Advanced Medical Support Assistant (AMSA) at the Hampton VAMC under the Hampton VA Healthcare System with the department of Health Administration.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The Advanced MSA is responsible for scheduling New Patient Appointments, including newly separated Veterans, those transitioning from another location, or those returning for care, with a 60-minute appointment unless otherwise stated by the Service Line.

The incumbent will receive and process requests from sources including the Clinical Contact Center, PACT AMSAs via VA Online Scheduling, NEAR report, Community Care, etc. Review the NEAR report daily to assess the need for Primary Care and schedule initial appointments for Veterans; enter community care consults as required; schedule, cancel, and reschedule patient appointments.

Support Primary Care's appointment access requirements by maintaining standard goals as outlined in performance standards. Orient incoming AMSAs and ensure coverage for new patient scheduling. Process documents and reports, ensuring completeness and accurate data entry. Collaborate with PCMM Coordinators to schedule with available PACT teams for maximum patient access while minimizing provider workload.

Schedule appointments following decisions from provider change requests, PATS-Rs, congressional or White House complaints, or as directed by Primary Care leadership Participate in team meetings, providing input on operational issues or procedures. Independently follow up on team huddles as needed, sharing information and collaborating with the medical team to ensure continuity of care.

May support Service Line with clerical tasks such as ordering supplies, timekeeping, and other administrative duties as required. Use MS Word and similar software for document and file management, mailing patient letters, reports, memoranda, and transmitting/receiving emails. Perform traditional office tasks such as faxing, scanning, and requesting medical records from community providers. Use MS Excel for tracking new patients.

Use Integrated Scheduling Solution (ISS), Veterans Health Information & Technology Architecture (VISTA/VSE Gui), Cerner, or Computerized Patient Record System (CPRS) for administrative needs within the scope of duties. Work Schedule: 7:30am-4:00pm; 8:00am-4:30pm (Monday- Friday) Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Telework: Ad-Hoc Virtual: This is not a virtual position.

Functional Statement #: 00000 Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $54901 – $71371/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-26.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.